Managed IT Services Charlotte







MANAGING TECHNOLOGY, SERVING BUSINESSES

Let Us Show You How Good IT Can Be

TECHNOLOGY ASSURANCE SERVICES – CHARLOTTE’S HELP DESK

Technology doesn’t have to be a hassle, when you partner with the right EXPERTS.

Let our service desk experts handle your technology questions.

With CIT’s Technology Assurance Service (TAS – Help Desk) you can be assured your business will be supported with techs based right here in Charlotte, NC, who have direct knowledge of your company’s IT. Everyone wants fast, expert answers when unexpected problems come up. We’re ready, able and eager to give you the technical assistance you need.

LIVE SUPPORT

Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, we are here for you.

SWIFT ISSUE RESOLUTION

Our Help Desk is staffed by seasoned technicians with a minimum of two-years’ experience resolving app, desktop and network issues. When you call, you can count on our reliable top-tier support.

MS OFFICE EXPERTISE

All Service Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint and Outlook.

CUSTOMER RECOGNITION

Each time one of your users calls the Service Desk, our technician automatically sees your unique customer profile so we can move more quickly to correct your problems.

OFFERED SERVICES

Our managed IT services cover a full spectrum of technology solutions, including remote monitoring and management of your networks, 24/7 service desk support for users, and business continuity solutions to ensure your company is spared for any possible disruption.

Our Service Desk support includes:

  • PC and network troubleshooting
  • Handheld device configuration and troubleshooting
  • Popular applications for business
  • Administrative tasks
  • Software installations
  • •Virus/spyware removal
  • File/folder restores

Not every issue is a major catastrophe … until it keeps you from doing your job. We’re more than happy to help you with administrative IT functions like:

      • •Resetting passwords
      • Unlocking accounts
      • Creating user accounts and groups
      • Setting file and folder permissions

No problem is too small to worry about when it’s yours!

Our Service Desk supports popular applications for:

    • Desktop Publishing
    • Graphics
    • Office Productivity Suites
    • Browsers
    • Email
    • Anti-Virus
    • Word Processing
    • Database
    • Domains
    • PC and Network
    • Desktop Operating Systems
    • Wireless Devices

You’re on a deadline and a client is getting antsy, or you’re putting the finishing touches on a sales presentation. Suddenly, a vital piece of technology goes haywire. What do you do? Call the software maker? The hardware manufacturer? Do you try Google for an answer?

Assistance Is Just a Phone Call Away

Located in the U.S. and staffed by knowledgeable and well-trained IT customer-care specialists, our IT Service Desk is ready and available to quickly address your needs. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority.

So go ahead. Put your frustrations on hold … and bring your technical problems to us!

WHY CIT?


Big industry experience tailored to fit small and medium-sized businesses

 

Why does CIT over-deliver for small and medium-sized companies? We serve some of the toughest industries in the IT business. Energy, finance and defense companies require the highest level of IT service and technical capability in the world. We’ve set our standards high to meet the needs of those demanding industries. We’ve aligned ourselves with the best technology available. Our highly trained staff continually excels in the high-stakes world of corporate America. Along the way, we’ve developed efficiencies that allow us to offer top-tier service to small and medium-sized businesses – at an affordable price. We think that’s a pretty BIG deal!

  • Know 90% of your IT costs for the coming year and remove many risks and variables
  • Receive local support 24/7 and have someone who is there for you when a problem occurs
  • Have your IT systems monitored around the clock, from domestic data centers by CIT personnel
  • Proactively identify and correct problems before business productivity is impacted
  • Let data drive spending decisions and design choices.

CONTACT US TODAY

Have any questions about Managed I.T. Services? Please feel free to contact us online via the form below or by phone at the number listed. We look forward to hearing from you!