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Getting Support

(and getting it fast!)

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How To Request IT Support

help@corp-infotech.com: the fastest way to get support!


When you need technical help, using an electronic message is the fastest way to get support. 
 
The one address you need to know is help@corp-infotech.com. This email address is your one stop to  submit trouble tickets or service requests to the technical services department.

When you send an email to help@corp-infotech.com, you will receive an automated reply with a ticket number, which serves as a method to track the status of your request. You can use help@corp-infotech.com for any IT-related issues or needs, such as hardware problems, software installation, network access, password reset,
etc.


How to use help@corp-infotech.com?


Before sending a request, we ask that you follow some simple guidelines to ensure that your request is processed efficiently and effectively.

  • First, make sure that your email subject line is clear and descriptive. For example, instead of writing "Help", write "Laptop screen not working". This
    will help the technical staff to prioritize and assign your ticket to the right person.
  • Second, provide as much detail as possible in the email body. For example, include your name, department, location, phone number so we can locate as much information in advance. Including technical specifics like the specific device that's having trouble, any error messages, screenshots, etc. helps us prepare and minimize the amount of time we require from you. Providing a little bit of information really does help the technical staff to diagnose and resolve your issue faster.
  • Third, do not send multiple emails for the same issue. This will create duplicate tickets and cause confusion. If you need to update or follow up on your request, reply to the original email or call the helpdesk at 704.392.3031. 
  • Finally, be patient and courteous. Our team will do their best to assist you as soon as possible. However, depending on the volume and complexity of the requests, it may take some time to complete your request. You can always contact us at 704.392.3031 to ask the helpdesk for more information or a status update. 
 Can't send email? Locked out of your device?
     No Problem!
        Our technical support staff is available by phone at 704-392-3031